Privacy Policy

1. Introduction

ppgames ("ppgames," "we," "us," or "our") operates an online gaming platform accessible at https://ppgames.app (the "Platform"). In the course of providing our services to players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City — we collect and process certain personal data about you.

This Privacy Policy ("Policy") explains what personal data ppgames collects, the purposes for which it is processed, how long it is retained, with whom it may be shared, and the rights you hold as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").

This Policy applies to all personal data collected through the ppgames Platform, including data collected via the website, mobile interface, customer support channels, and any other means through which you interact with ppgames. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, ppgames is the personal information controller responsible for the personal data collected through the Platform. ppgames has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws.

You may contact the ppgames DPO at any time regarding data privacy matters. Contact details are provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, use the Platform, or contact ppgames support, you may provide us with the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Registration & KYC verification
Contact Data	Email address, mobile number, residential address in the Philippines	Registration & account updates
Financial Data	GCash number, PayMaya account, BPI / BDO / Metrobank account details, transaction history	Deposits, withdrawals & KYC
Verification Data	Copies of government-issued IDs (passport, UMID, SSS ID, driver's license), selfie photos	KYC verification process
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support interactions

3.2 Data Collected Automatically

When you access and use the ppgames Platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Game session data, including bets placed, games played, and outcomes;
• Login timestamps and session duration;
• Referral source (how you arrived at the ppgames Platform).

3.3 Data from Third Parties

ppgames may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers used during KYC, payment processors such as GCash and PayMaya for transaction confirmation, and fraud prevention and anti-money laundering screening services.

4. How We Collect Your Data

ppgames collects personal data through the following means:

• Direct interactions: Data you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that collect data as you navigate the Platform (see Section 8 for full cookie details);
• Third-party providers: Identity verification, payment processing, and fraud prevention partners who share data with ppgames as part of their service delivery.

5. How We Use Your Personal Data

ppgames uses the personal data we collect for the following purposes:

• Account management: To register and maintain your ppgames player account, verify your identity, and manage your account settings;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the Platform;
• KYC and regulatory compliance: To verify your age (21+), identity, and eligibility to use the Platform in accordance with Philippine gaming and anti-money laundering regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform;
• Customer support: To respond to your queries, complaints, and support requests;
• Responsible gaming: To monitor gameplay patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Marketing communications: To send you promotional offers, bonuses, and platform updates where you have provided consent or where we have a legitimate interest to do so, subject to your right to opt out at any time;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the ppgames Platform;
• Legal obligations: To comply with applicable Philippine laws, regulatory requirements, and lawful orders from competent authorities.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ppgames processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

7.1 Service Providers

ppgames shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software suppliers, cloud hosting providers, and customer support platform operators. All service providers are contractually required to process personal data only on ppgames' instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

ppgames may disclose personal data to Philippine regulatory bodies, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ppgames' business, personal data held by ppgames may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 No Sale of Personal Data

ppgames does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Any data sharing is strictly limited to the purposes described in this Policy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the ppgames Platform. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use the Platform so we can improve it.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Consent Required
Strictly Necessary	Essential for the Platform to function — login sessions, security tokens, load balancing	No (always active)
Functional	Remember your preferences such as language, game settings, and responsible gaming limits	Yes
Analytics	Understand how players use the Platform to improve features and performance	Yes
Marketing	Deliver relevant promotional content and measure campaign effectiveness	Yes

8.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ppgames Platform. Instructions for managing cookies are available in the help documentation of your browser.

9. Data Retention

ppgames retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documentation: Retained for five (5) years following account closure or the completion of the relevant transaction;
• Support communications: Retained for two (2) years from the date of the interaction;
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ppgames:

To exercise any of these rights, please contact the ppgames Data Protection Officer using the details in Section 14. ppgames will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the DPA and its IRR. We may need to verify your identity before processing your request.

11. Data Security

ppgames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ppgames Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ppgames will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the DPA and its IRR.

While ppgames takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your ppgames account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

12. Children's Privacy

The ppgames Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. ppgames does not knowingly collect personal data from individuals under the age of 21.

If ppgames becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ppgames Platform, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

ppgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, ppgames will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will display a revised effective date at the top of the document. Your continued use of the ppgames Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how ppgames protects your personal data.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ppgames, please contact our Data Protection Officer:

Data Protection Officer — ppgames
Email: [email protected]
General Support: [email protected]

Our DPO is available Monday to Sunday, and our support team operates 24 hours a day, 7 days a week via live chat on the Platform. When submitting a data privacy request, please include your registered account username and a clear description of your request to help us assist you efficiently.

If you are not satisfied with ppgames' response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.